Refund Policy

Refunds are available in the following situations:

Full Refund Eligible:

• Payment has been confirmed, but intake form has not yet been completed
• Payment has been confirmed and intake has been completed, but work has not yet started (due to scheduling or other delays on our end)
• Service cancelled by BilgeQor due to inability to deliver

No Refund (Work Already In Progress):

• After service delivery has begun (payment confirmed AND intake completed)
• After deliverables have been provided (reports, code, documentation, advisory sessions, etc.)
• After handoff session has been completed

Partial Refund (Case-by-Case Evaluation):

• Service scope significantly reduced by mutual written agreement before delivery begins
• Force majeure events preventing service delivery (natural disasters, war, government restrictions, etc.)

Not Eligible for Refund:

• Change of mind after work has begun
• Customer-caused delays or non-responsiveness during service delivery
• Requests for scope expansion beyond original package (add-ons are available for purchase instead)
• Dissatisfaction with deliverables that match the agreed scope (revision period is available for scope-aligned adjustments)

To request a refund:

1. Contact Us:
Email [email protected] with the subject line "Refund Request"

2. Provide Information:

• Order ID (provided in payment confirmation email)
• Payment confirmation details
• Reason for refund request

3. Response Timeline:
We will respond to your refund request within 3 business days

4. Evaluation:
We will evaluate your request based on:

• Whether work has begun (intake completion status)
• Whether deliverables have been provided
• Service delivery status

5. Refund Processing:

• Approved refunds are processed to the original payment method via our payment processor
• Processing time: 5-10 business days after approval
• You will receive a refund confirmation email with details

6. Disputes:
If you disagree with a refund decision, you may escalate by replying to the refund decision email. Escalated disputes are reviewed by senior management within 5 business days.

The following limitations apply to refunds:

Work Already Completed:
Refund eligibility does not override work that has already been completed. If deliverables have been provided, no refund is available even if additional work remains.

Deposit-Based Services:
For services with deposit payment models (50% upfront, 50% after intake or on delivery):

• First 50% refund follows standard eligibility rules
• Second 50% is non-refundable if deliverables have been provided

Recurring Services:
For monthly recurring services (e.g., Monthly Advisory, Care Plan):

• Current month payment is non-refundable if service for that month has been delivered
• Future month subscriptions can be cancelled with no future charges
• No refunds for past months where service was delivered

Custom Scope Projects:
For custom scope projects requiring discovery call and manual quotation:

• Refund terms are specified in the custom service agreement
• Default refund policy applies unless custom terms are agreed in writing

Tax Refunds:
If a refund is issued, tax charged on the original transaction will also be refunded. Tax refund processing follows the same timeline as the service refund.