AI Customer Intake & Lead Qualification
Buyer outcome
An AI-assisted customer intake and lead qualification workflow for Thai businesses — built around high-volume inquiry channels including LINE Official Account, Facebook Messenger, web chat, and contact forms. Approved FAQ responses, structured intake, escalation rules, and human handoff confirmed in writing before any payment or build commitment. Support-team augmentation, not replacement.
Why security-led AI integration matters
Customer-facing AI connects directly to your inquiries, contact data, and business systems. Each connection introduces specific risks: customer-facing hallucination, prompt injection through chat inputs, data boundary violations, and escalation failures when human review is bypassed.
This build focuses on hallucination risk in booking confirmation, pricing, or availability responses via LINE OA, prompt injection via Thai-language customer messages in LINE and Messenger intake flows, privacy risk where personal data collected via LINE OA — name, contact, health information — requires clear data handling aligned with applicable personal data protection obligations, escalation failure where AI fails to trigger การส่งต่อให้เจ้าหน้าที่ for complex, sensitive, or high-value inquiries, and customer perception risk where AI responses feel impersonal in Thai customer service context. This service augments your support team — human staff resolve.
BilgeQor's AI services are built around written scope, approved knowledge sources, permission boundaries, human approval points, and review before wider rollout.
Scope drivers
Ideal for
- Thai hospitality and travel businesses handling booking and inquiry volume via LINE OA
- Clinics, dental practices, and wellness businesses managing appointment booking and FAQ via LINE
- Retail and e-commerce operators managing product inquiries, lead capture, and order questions via LINE OA
- Schools and admissions offices handling repetitive inquiry patterns and FAQ automation
- Logistics and delivery businesses with shipment status and document request inquiry workflows
- SME service teams wanting faster inquiry triage without replacing human staff
What is included
- Customer inquiry channel mapping
- Approved FAQ and knowledge boundary definition
- Lead intake and qualification logic
- Escalation and human handoff rule design
- Customer summary format for support or sales teams
- Data handling and consent notes
- Test conversation scenarios
- Written implementation summary
What is not included
- Replacing the customer support team
- Autonomous customer decisions or booking confirmations without human approval
- Unlimited conversation paths or knowledge sources
- Regulated decisions — financial, medical, legal, or compliance matters
- Full CRM or helpdesk rebuild
- Voice call agent implementation unless separately scoped
- Payment or checkout before written scope is confirmed
Delivery process
Inquiry and channel intake
Review customer entry points, common inquiry types, lead fields, escalation needs, and approved knowledge sources across LINE OA, Messenger, and other confirmed channels.
Conversation and boundary design
Define what the AI can answer, what it must collect, and when it must hand off to a human — with explicit escalation rules for sensitive matters and high-value inquiries where Thai customers expect prompt human follow-up.
Workflow preparation
Prepare conversation paths, qualification logic, escalation notes, and test scenarios.
Review and handoff
Walk through the engagement flow, response limits, handoff model, and next implementation steps.
Representative deliverable
Customer Inquiry Flow + Lead Qualification and Handoff Pack
All AI services are request-first. Scope is confirmed in writing before any payment, deposit, or implementation commitment.
Frequently asked questions
Request a scope review
Tell us about your team, workflows, and data context. We will respond with a written scope and confirmed deliverables before any commitment.