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Threat themes

  • Data Privacy
  • Account Abuse
  • Content Theft

Verified telecom user-protection context · Egypt / NTRA H1 2025

NTRA Egypt received 123,857 telecom user complaints in H1 2025, with a 97% response rate and 1.1-day average response time.

Market context — not industry-specific evidence

NTRA Egypt H1 2025 telecom user complaints report (tra.gov.eg) states that 123,857 telecom user complaints were received in H1 2025, with a 97% response rate and an average response time of 1.1 days. Complaints by category: 59,554 mobile-service, 34,261 fixed-internet, 27,734 fixed-line, 2,308 mobile-device. 681,000 EGP was refunded to users, of which 76% came from mobile-wallet complaints. The *155# USSD code was used 5.4 million times for checking or cancelling unwanted services. These figures measure NTRA-regulated telecom complaint handling and digital-service user-protection activity and must not be read as total Egypt cyberattack counts, national CERT incident counts, cybercrime totals, breach counts, successful compromises, private-sector prevalence, or all-organisation impact figures.

Egypt · NTRA H1 2025 telecom complaint, digital user-protection, and anti-fraud control contextH1 2025 · NTRA Egypt telecom user-protection context

Telecom user complaints received by NTRA Egypt — H1 2025

123,857 telecom user complaints received by NTRA Egypt in H1 2025
123,857
Unit
telecom user complaints received by NTRA Egypt in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom complaint context. Should not be read as total Egypt cyberattack count, national CERT incident count, cybercrime total, or all-organisation impact figures.

NTRA Egypt telecom user complaint response rate — H1 2025

97% response rate for NTRA Egypt telecom user complaints in H1 2025
97%
Unit
percent response rate for NTRA Egypt telecom user complaints in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom user-protection context. Response rate for NTRA-regulated telecom complaints only.

NTRA Egypt average complaint response time — H1 2025

1.1 days average response time for NTRA Egypt telecom user complaints in H1 2025
1.1
Unit
days average response time for NTRA Egypt telecom user complaints in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom user-protection context. Average response time for NTRA-regulated telecom complaints only.

Mobile-service complaints received by NTRA Egypt — H1 2025

59,554 mobile-service complaints received by NTRA Egypt in H1 2025
59,554
Unit
mobile-service complaints received by NTRA Egypt in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom complaint context. Mobile-service category only.

Fixed-internet complaints received by NTRA Egypt — H1 2025

34,261 fixed-internet complaints received by NTRA Egypt in H1 2025
34,261
Unit
fixed-internet complaints received by NTRA Egypt in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom complaint context. Fixed-internet category only.

Fixed-line complaints received by NTRA Egypt — H1 2025

27,734 fixed-line complaints received by NTRA Egypt in H1 2025
27,734
Unit
fixed-line complaints received by NTRA Egypt in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom complaint context. Fixed-line category only.

Mobile-device complaints received by NTRA Egypt — H1 2025

2,308 mobile-device complaints received by NTRA Egypt in H1 2025
2,308
Unit
mobile-device complaints received by NTRA Egypt in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom complaint context. Mobile-device category only.

EGP refunded to telecom users by NTRA Egypt — H1 2025

681,000 EGP refunded to telecom users by NTRA Egypt in H1 2025
681,000
Unit
EGP refunded to telecom users by NTRA Egypt in H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 telecom user-protection refund context only.

Share of refunded amounts from mobile-wallet complaints — NTRA Egypt H1 2025

76% of refunded amounts from mobile-wallet complaints, NTRA Egypt H1 2025
76%
Unit
percent of refunded amounts from mobile-wallet complaints, NTRA Egypt H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 refund category share context only. Applies to NTRA-regulated telecom complaint refunds only.

*155# uses for checking or cancelling unwanted services — NTRA Egypt H1 2025

5.4 million uses of *155# for checking or cancelling unwanted services, NTRA Egypt H1 2025
5,400,000
Unit
uses of *155# for checking or cancelling unwanted services, NTRA Egypt H1 2025
Source
NTRA Egypt, telecom user complaints report H1 2025
Period
First half of 2025 (H1 2025).
Scope
Egypt NTRA H1 2025 telecom user-protection context

Egypt NTRA H1 2025 anti-fraud control context. *155# USSD usage for unwanted-service check/cancellation only.

Source: NTRA Egypt, telecom user complaints report H1 2025

Scope: NTRA Egypt H1 2025 telecom complaint, digital user-protection, and anti-fraud control context. Source: NTRA telecom user complaints report for H1 2025 (tra.gov.eg). These figures measure NTRA-regulated telecom complaint handling and digital-service user-protection activity only. They do not measure total Egypt cyberattack count, national CERT incident count, cybercrime total, confirmed breach count, successful compromise count, all Egyptian organisations affected, private-sector prevalence, or national incident registry. Not industry-specific evidence.

Methodology: Official NTRA Egypt telecom complaint, digital user-protection, and anti-fraud control context for H1 2025. These figures measure NTRA-regulated telecom complaint handling and digital-service user-protection activity. Do not present as total Egypt cyberattack count, national CERT incident count, cybercrime total, confirmed breach count, successful compromise count, all Egyptian organisations affected, private-sector prevalence, or national incident registry.

Accessible data table
Verified Egypt NTRA H1 2025 telecom user-protection context data from NTRA Egypt, telecom user complaints report H1 2025, reporting period First half of 2025 (H1 2025)..
MetricValueSourceScopeReporting period
123,857 telecom user complaints received by NTRA Egypt in H1 2025123,857 telecom user complaints received by NTRA Egypt in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
97% response rate for NTRA Egypt telecom user complaints in H1 202597% percent response rate for NTRA Egypt telecom user complaints in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
1.1 days average response time for NTRA Egypt telecom user complaints in H1 20251.1 days average response time for NTRA Egypt telecom user complaints in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
59,554 mobile-service complaints received by NTRA Egypt in H1 202559,554 mobile-service complaints received by NTRA Egypt in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
34,261 fixed-internet complaints received by NTRA Egypt in H1 202534,261 fixed-internet complaints received by NTRA Egypt in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
27,734 fixed-line complaints received by NTRA Egypt in H1 202527,734 fixed-line complaints received by NTRA Egypt in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
2,308 mobile-device complaints received by NTRA Egypt in H1 20252,308 mobile-device complaints received by NTRA Egypt in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
681,000 EGP refunded to telecom users by NTRA Egypt in H1 2025681,000 EGP refunded to telecom users by NTRA Egypt in H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
76% of refunded amounts from mobile-wallet complaints, NTRA Egypt H1 202576% percent of refunded amounts from mobile-wallet complaints, NTRA Egypt H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).
5.4 million uses of *155# for checking or cancelling unwanted services, NTRA Egypt H1 20255,400,000 uses of *155# for checking or cancelling unwanted services, NTRA Egypt H1 2025NTRA Egypt, telecom user complaints report H1 2025Egypt NTRA H1 2025 telecom user-protection contextFirst half of 2025 (H1 2025).

Verified mobile wallet exposure context · Egypt / NTRA Q2 2025

Egypt had 46.3 million mobile wallets and 718 million financial transactions in Q2 2025, with 29%, 80%, and 72% year-on-year increases in wallets, transactions, and transaction value respectively.

Market context — not industry-specific evidence

NTRA Egypt Q2 2025 mobile wallet indicators report (tra.gov.eg) states that Egypt had 46.3 million mobile wallets and 718 million financial transactions with a total value of 943 billion EGP in Q2 2025. Year-on-year increases: 29% in mobile wallets, 80% in wallet transactions, and 72% in total transaction value. These figures measure mobile wallet exposure and digital financial transaction volume trends and must not be read as total Egypt cyberattack counts, national CERT incident counts, cybercrime totals, breach counts, successful compromises, private-sector prevalence, or all-organisation impact figures.

Egypt · NTRA Q2 2025 mobile wallet exposure and anti-fraud control contextQ2 2025 · NTRA Egypt mobile wallet indicator context

Mobile wallets in Egypt — NTRA Q2 2025

46.3 million mobile wallets in Egypt, NTRA Q2 2025
46,300,000
Unit
mobile wallets in Egypt, NTRA Q2 2025
Source
NTRA Egypt, mobile wallet indicators report Q2 2025
Period
Second quarter of 2025 (Q2 2025).
Scope
Egypt NTRA Q2 2025 mobile wallet indicator context

Egypt NTRA Q2 2025 mobile wallet exposure context. Should not be read as cyberattack count, breach count, or national incident total.

Mobile wallet financial transactions in Egypt — NTRA Q2 2025

718 million mobile wallet financial transactions in Egypt, NTRA Q2 2025
718,000,000
Unit
mobile wallet financial transactions in Egypt, NTRA Q2 2025
Source
NTRA Egypt, mobile wallet indicators report Q2 2025
Period
Second quarter of 2025 (Q2 2025).
Scope
Egypt NTRA Q2 2025 mobile wallet indicator context

Egypt NTRA Q2 2025 mobile wallet exposure context. Transaction volume only.

Total mobile wallet transaction value in Egypt — NTRA Q2 2025

943 billion EGP total mobile wallet transaction value in Egypt, NTRA Q2 2025
943,000,000,000
Unit
EGP total mobile wallet transaction value in Egypt, NTRA Q2 2025
Source
NTRA Egypt, mobile wallet indicators report Q2 2025
Period
Second quarter of 2025 (Q2 2025).
Scope
Egypt NTRA Q2 2025 mobile wallet indicator context

Egypt NTRA Q2 2025 mobile wallet exposure context. Total transaction value only.

Year-on-year increase in mobile wallets in Egypt — NTRA Q2 2025

29% year-on-year increase in mobile wallets in Egypt, NTRA Q2 2025
29%
Unit
percent increase in mobile wallets in Egypt, NTRA Q2 2025
Source
NTRA Egypt, mobile wallet indicators report Q2 2025
Period
Second quarter of 2025 (Q2 2025).
Scope
Egypt NTRA Q2 2025 mobile wallet indicator context

Egypt NTRA Q2 2025 mobile wallet year-on-year growth context only.

Year-on-year increase in mobile wallet transactions in Egypt — NTRA Q2 2025

80% year-on-year increase in mobile wallet transactions in Egypt, NTRA Q2 2025
80%
Unit
percent increase in mobile wallet transactions in Egypt, NTRA Q2 2025
Source
NTRA Egypt, mobile wallet indicators report Q2 2025
Period
Second quarter of 2025 (Q2 2025).
Scope
Egypt NTRA Q2 2025 mobile wallet indicator context

Egypt NTRA Q2 2025 mobile wallet transaction growth context only.

Year-on-year increase in total mobile wallet transaction value in Egypt — NTRA Q2 2025

72% year-on-year increase in total mobile wallet transaction value in Egypt, NTRA Q2 2025
72%
Unit
percent increase in total mobile wallet transaction value in Egypt, NTRA Q2 2025
Source
NTRA Egypt, mobile wallet indicators report Q2 2025
Period
Second quarter of 2025 (Q2 2025).
Scope
Egypt NTRA Q2 2025 mobile wallet indicator context

Egypt NTRA Q2 2025 mobile wallet transaction value growth context only.

Source: NTRA Egypt, mobile wallet indicators report Q2 2025

Scope: NTRA Egypt Q2 2025 mobile wallet indicator and exposure context. Source: NTRA mobile wallet indicators report for Q2 2025 (tra.gov.eg). These figures measure mobile wallet and digital financial transaction volume and year-on-year trend context only. They do not measure total Egypt cyberattack count, national CERT incident count, cybercrime total, confirmed breach count, successful compromise count, all Egyptian organisations affected, private-sector prevalence, or national incident registry. Not industry-specific evidence.

Methodology: Official NTRA Egypt mobile wallet indicator context for Q2 2025. These figures measure mobile wallet exposure and digital financial transaction volume trends. Do not present as total Egypt cyberattack count, national CERT incident count, cybercrime total, confirmed breach count, successful compromise count, all Egyptian organisations affected, private-sector prevalence, or national incident registry.

Accessible data table
Verified Egypt NTRA Q2 2025 mobile wallet indicator context data from NTRA Egypt, mobile wallet indicators report Q2 2025, reporting period Second quarter of 2025 (Q2 2025)..
MetricValueSourceScopeReporting period
46.3 million mobile wallets in Egypt, NTRA Q2 202546,300,000 mobile wallets in Egypt, NTRA Q2 2025NTRA Egypt, mobile wallet indicators report Q2 2025Egypt NTRA Q2 2025 mobile wallet indicator contextSecond quarter of 2025 (Q2 2025).
718 million mobile wallet financial transactions in Egypt, NTRA Q2 2025718,000,000 mobile wallet financial transactions in Egypt, NTRA Q2 2025NTRA Egypt, mobile wallet indicators report Q2 2025Egypt NTRA Q2 2025 mobile wallet indicator contextSecond quarter of 2025 (Q2 2025).
943 billion EGP total mobile wallet transaction value in Egypt, NTRA Q2 2025943,000,000,000 EGP total mobile wallet transaction value in Egypt, NTRA Q2 2025NTRA Egypt, mobile wallet indicators report Q2 2025Egypt NTRA Q2 2025 mobile wallet indicator contextSecond quarter of 2025 (Q2 2025).
29% year-on-year increase in mobile wallets in Egypt, NTRA Q2 202529% percent increase in mobile wallets in Egypt, NTRA Q2 2025NTRA Egypt, mobile wallet indicators report Q2 2025Egypt NTRA Q2 2025 mobile wallet indicator contextSecond quarter of 2025 (Q2 2025).
80% year-on-year increase in mobile wallet transactions in Egypt, NTRA Q2 202580% percent increase in mobile wallet transactions in Egypt, NTRA Q2 2025NTRA Egypt, mobile wallet indicators report Q2 2025Egypt NTRA Q2 2025 mobile wallet indicator contextSecond quarter of 2025 (Q2 2025).
72% year-on-year increase in total mobile wallet transaction value in Egypt, NTRA Q2 202572% percent increase in total mobile wallet transaction value in Egypt, NTRA Q2 2025NTRA Egypt, mobile wallet indicators report Q2 2025Egypt NTRA Q2 2025 mobile wallet indicator contextSecond quarter of 2025 (Q2 2025).

Relevant loss and exposure areas

These existing industry scoping prompts help frame a proposal. They do not assert an incident, loss, or market-specific condition.

Industry themes

  • Data Privacy
  • Account Abuse
  • Content Theft

Digital surfaces in scope

Student PortalsLMSMembership Dashboards

What structured security support changes

The Security File turns risk signals into decisions.

Official market data shows where risk exists. The BilgeQor Security File connects that context to your real websites, apps, accounts, payment flows and team responsibilities, so leaders can decide what to fix first.

Why this matters

The file gives your team one place to understand what was reviewed, what matters, what changed, and what still needs a decision.

BilgeQor Method

What the Security File contains

A Security File is not a generic report. It is a structured decision record for the assets, workflows and risks covered by the agreed scope.

01

Market and sector context

We connect official market signals and industry exposure to the business surfaces in scope.

02

Exposure map

We map websites, apps, accounts, payment journeys, admin roles, vendors and customer-facing workflows.

03

Priority register

We separate urgent risks, important improvements and lower-priority findings so the next action is clear.

04

Executive summary

We provide a concise summary that leadership, operations, vendors or insurers can read without needing raw technical detail.

05

Remediation roadmap

We turn findings into a 14 / 30 / 90-day action path with ownership, evidence notes and follow-through guidance.

What it is not

  • Not a guarantee of perfect security.
  • Not a certification or compliance verdict.
  • Not a per-company loss estimate or fear-based claim.

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